Slot it Up! is a marketplace that connects you with independent salons, spas and local service providers and lets you book appointments. We are not the provider of those services; each provider is solely responsible for the services they deliver.

You sign in with your phone number and a one-time code. Keep your device secure; you are responsible for activity on your account. Provide accurate information.

• Prices, availability and services are set by each provider and may change.
• You can pay online through our payment gateway, Razorpay, by card, UPI, net banking or a wallet, or you can pay at the shop when you arrive. Online payments are taken on Razorpay’s secure checkout, so we never see your card or UPI credentials.
• A booking you have paid for online is settled with Slot it Up!, and we pass the amount on to the provider less any platform fee shown on your bill.
• Cancellation and refund terms are set by the provider and shown on their profile. Where a refund is due on a payment taken online, we return it to the same card, account or wallet you paid from, normally within five to seven working days of our approving it.
• A no show fine is charged by the provider under its own cancellation terms, and once it is paid your account is unblocked straight away.

When you book, the shop holds that chair and that stylist for you and turns other customers away, so an appointment nobody turns up for costs them the whole slot. These are the rules, and you are shown the shop’s own figures before you pay.

• Each shop sets a grace period, 30 minutes unless the shop says otherwise. Arrive within it and you are on time.
• If you do not arrive, the shop may mark the booking a no show once your slot has started. A no show fee, set by the shop and shown to you before you pay, is then added to your account.
• The fee is not taken from your card. It sits on your account and the shop clears it on your next visit, or you can settle it in the app at any time.
• While a no show fee is outstanding you cannot make a new booking. It is cleared the moment the fee is paid or waived.
• Cancel before the shop’s cancellation window, 2 hours unless the shop says otherwise, and nothing is charged. Cancel inside it and the shop’s own late cancellation terms apply.
• If a shop marks a no show in error, raise it with the shop or with our support team and we can waive the fee.
• Loyalty points earned on a booking are taken back if that booking ends as a no show.

You may review a provider only after a completed visit. Be honest and respectful. Don’t post unlawful, infringing, or misleading content. You grant us a licence to display content you submit (reviews, uploaded images) within the service. We may remove content that violates these terms.

Points, offers and referral rewards have no cash value and may change or end at any time. We may revoke rewards obtained through abuse or fraud.

Don’t misuse the service, attempt to disrupt it, scrape it, or use it for any unlawful purpose.

The service is provided “as is”. To the extent permitted by law, Slot it Up! is not liable for the acts, omissions, or quality of services provided by independent providers, or for indirect or incidental damages.

We may update these terms; continued use means you accept the changes. Questions? Email info@slotitup.com.