• Account & contact: your phone number (used to sign in via OTP), and optionally your name, email and profile photo.
• Bookings & activity: appointments you make, reviews you write, favourites, loyalty points, referrals and support messages.
• Location: with your permission, your device’s approximate or precise location is used only to show providers near you and sort by distance. We do not track your location in the background.
• Uploaded images and documents: photos you choose to upload (for example a profile picture, or, for partners, shop photos), and the verification documents a partner submits, which are held in private storage and opened only through a short lived link.
• Technical: basic device/usage data and anonymous, aggregated performance and analytics metrics to keep the service fast and reliable.

• To create your account and authenticate you.
• To show nearby providers, take bookings, and send booking confirmations, reminders, cancellations and offers by in-app notification and email.
• To run loyalty points, referrals and reviews.
• To provide partner/admin dashboards and customer support.
• To keep the service secure and improve performance.

Online payments are taken by Razorpay, our payment gateway. You enter your card, UPI, net banking or wallet details on Razorpay’s own secure checkout, not on Slot it Up!, so we never see or store your card number, UPI PIN, bank credentials or CVV.

What we keep for each payment is the amount, the currency, the gateway order and payment reference, the method name reported back to us, whether it succeeded, and the booking, fine or subscription it was for. We keep that as our record of the transaction, for refunds and for our accounts. You can also choose to pay at the shop instead, in which case no payment data reaches us at all.

Razorpay processes this payment as an independent controller under its own privacy policy and retains what it needs to meet Indian payment regulations.

• With the provider you book: your name and booking details are shared with the salon/shop so they can serve you.
• Service providers we use: cloud hosting (Vercel), our API server, email delivery, map tiles (OpenStreetMap), and a content delivery network (jsDelivr backed by a public repository) that serves images you or partners upload. Images uploaded to the public media store are publicly accessible by their link.
• We do not sell your personal data. We may disclose information if required by law.

• You can grant or deny location permission at any time in your device settings.
• You can edit your profile, manage favourites, and view your bookings and reviews in the app.
• You can delete your account yourself, with no need to contact us, from Profile → Settings → Delete Account in the app or from the Profile tab at slotitup.com/account. See Delete your account & data for exactly what is removed and what is kept.
• You can also request access to or deletion of your account data by emailing us (below).
• You may opt out of non-essential emails using the controls in the app.

We keep your data while your account is active and as needed to provide the service and meet legal obligations. We use industry-standard measures (encrypted transport, access controls, two-factor authentication for staff) to protect your information. No method of transmission or storage is 100% secure.

After you delete your account we keep a small number of records, and we keep them only in a form that no longer identifies you. A blank account record is retained with every personal field emptied, so a salon’s own booking and settled fine records stay detached from you. Reviews keep their rating and text with your name and photo replaced. A sign in log is kept for security and fraud prevention with the phone number, IP address and device details removed. A profile photo already uploaded to our public media store stays there, because that store cannot delete past copies of a file; email us if you need the file itself taken down. The full list is on Delete your account & data.

Slot it Up! is not directed to children under 13, and we do not knowingly collect their data.

We may update this policy; we’ll revise the date above and, for material changes, notify you in the app.

Questions or requests? Email info@slotitup.com.